Created in just 24 hours during the Oslo Legal Hackathon, Resulvit shows how little innovation needs to be done to improve the user journey of a consumer complaining about a product. What is missing is a system that helps the user identify their rights, formulate their complaint, send the complaint, monitor the response of the complaint, and do appropriate next steps after recieving a response to a complaint. Today’s system ends with Forbrukerrådet giving you a complaint form. This new system follows the user to the very end.
Consumers don’t trust their sellers’ customer support representatives to protect their rights, so a middle man system is needed. If this idea sounds interesting to you, and you are willing to fund such a project, I know several of our team’s members would love to bring it to life. Contact me if you would like to fund this or other projects I am interested in, or if you would like to acquire some of the same expertise which helped create this concept in only 24 hours.
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